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Policies Canada and International Customers
Kawaii Aloha Hawaii Shop - Sitemap for Canada and International Customers
Welcome to Kawaii Aloha Hawaii Shop! We are so happy that you have found us online and look forward to servicing you!
We gladly service our customers from Canada and Internationally, however, please familiarize yourself with our Shop Policies and Terms and feel free to contact us with any questions or concerns that you may have. We'll be happy to assist you.
Mahalo,
Lehuanani
Payment Policies
We gladly accept the following forms of payment:
Google Checkout payments in USD. The Google address is where the item must be mailed to.
Paypal payments in USD from a confirmed US address only. The confirmed US address is where the item must be mailed to. *Paypal payments from unconfirmed US addresses will be solely at the discretion of seller by inquiry via email prior to purchase.
Bank Transfer in Euros to bank account in Germany with IBAN/BIC available for European customers.
All payments must be received within 10 days of purchase. Your order will automatically be cancelled should payment not be received within 10 days.
Our largest concern regarding any transaction is the privacy, safety and security of all our customers, no exceptions. Due to the increase of worldwide fraudulent activity, certain types of payments are accepted only on a pre-approved basis. This assists us in maintaining a pleasant shopping experience at Kawaii Aloha and I personally thank you for your understanding regarding this matter as it certainly assists us to continue to keep our site safe and secure.
We gladly accept the following forms of payment:
Google Checkout payments in USD. The Google address is where the item must be mailed to.
Paypal payments in USD from a confirmed US address only. The confirmed US address is where the item must be mailed to. *Paypal payments from unconfirmed US addresses will be solely at the discretion of seller by inquiry via email prior to purchase.
Bank Transfer in Euros to bank account in Germany with IBAN/BIC available for European customers.
All payments must be received within 10 days of purchase. Your order will automatically be cancelled should payment not be received within 10 days.
Our largest concern regarding any transaction is the privacy, safety and security of all our customers, no exceptions. Due to the increase of worldwide fraudulent activity, certain types of payments are accepted only on a pre-approved basis. This assists us in maintaining a pleasant shopping experience at Kawaii Aloha and I personally thank you for your understanding regarding this matter as it certainly assists us to continue to keep our site safe and secure.
Shipping and Returns Policies
We ship from Honolulu, Hawaii, within 3 business days of cleared payment.
To Canada and most other International destinations via USPS Air Mail. Certain restrictions apply. Average delivery time to Canada is 7 - 18+ days and other International Customers 7 - 21+ days.
Free Complimentary Standard Gift Wrap and Special Note available upon request.
All personal items shipped as discreetly as possible.
Your item may or may not be subject to customs fees, duties, taxes or other charges imposed by your county. Customs policies and restrictions vary widely from country to country. We will assume no responsibility for any fees, duties, taxes, other charges or confiscation imposed by your country. Should your country impose any charges, this must be paid by the person receiving the item as we have no control over this matter and are unable to predict any charges that may or may not be imposed.
Please note: Due to current economic situation, our local Post Office has cut back on their hours. We are now shipping only Monday through Friday. No Saturday, Sunday or Holidays. Thank you for your understanding.
COMBINED SHIPPING TO CANADA AND INTERNATIONAL CUSTOMERS ONLY
Most items are available for combined shipping to Canada and Internationally, providing the items are able to fit in our packaging and adheres to the USPS required sizes, you are able to meet our payment requirements and certain other restrictions do apply. Please inquire.
RETURNS / REFUNDS FOR CANADA AND INTERNATIONAL CUSTOMERS ONLY
All sales final. Items sold as is and as described. No refunds. No returns. Should there be an error in your order, please contact us immediately as we will gladly correct any errors on our part. Thank you for your understanding.
We ship from Honolulu, Hawaii, within 3 business days of cleared payment.
To Canada and most other International destinations via USPS Air Mail. Certain restrictions apply. Average delivery time to Canada is 7 - 18+ days and other International Customers 7 - 21+ days.
Free Complimentary Standard Gift Wrap and Special Note available upon request.
All personal items shipped as discreetly as possible.
Your item may or may not be subject to customs fees, duties, taxes or other charges imposed by your county. Customs policies and restrictions vary widely from country to country. We will assume no responsibility for any fees, duties, taxes, other charges or confiscation imposed by your country. Should your country impose any charges, this must be paid by the person receiving the item as we have no control over this matter and are unable to predict any charges that may or may not be imposed.
Please note: Due to current economic situation, our local Post Office has cut back on their hours. We are now shipping only Monday through Friday. No Saturday, Sunday or Holidays. Thank you for your understanding.
COMBINED SHIPPING TO CANADA AND INTERNATIONAL CUSTOMERS ONLY
Most items are available for combined shipping to Canada and Internationally, providing the items are able to fit in our packaging and adheres to the USPS required sizes, you are able to meet our payment requirements and certain other restrictions do apply. Please inquire.
RETURNS / REFUNDS FOR CANADA AND INTERNATIONAL CUSTOMERS ONLY
All sales final. Items sold as is and as described. No refunds. No returns. Should there be an error in your order, please contact us immediately as we will gladly correct any errors on our part. Thank you for your understanding.
Athenticity and Expiry Policies
AUTHENTIC PRODUCTS
We do not support fakes. Most of our items are brand new, as listed and described, unless otherwise stated. Brand names listed with us are licensed as such. As some of our items are from other countries, it is not uncommon that the item may be manufactured elsewhere or offer certain designs or styles available for purchase in one country and which are not available for purchase in another country. This has however, nothing to do with authenticity of an original authentic product.
Should you wish to question authenticity of any item purchased with us that we list as a Brand name, you may provide us with a corporate letter signed by an authorized officer of the company in question, along with full details of the product in question, complete contact information, clearly stating the item is not an authentic product of their company. Forward this to our mailing address along with the original item purchased from us completely originally intact and wholly in unused condition with postage paid to include a short handwritten note stating: purchase date, item not authentic, your signature, mailing address, telephone number and date.
We will present all information you forwarded as well as our purchase receipt immediately to our local representative of the company in question. At this time, we will immediately issue you a full refund of your purchase as well as all postage paid. This simply indicates that we stand 100% behind each product we list and ensures our customers that we do not support fakes.
EXPIRY ITEMS
Items with expiry dates are guaranteed fresh stock. Although our Candy, Gum and Chocolates available are fresh stock, please be advised that there is a possibility they may melt in transit during warm weather. Although many shipments have arrived without incident, there is certainly a chance that melting may happen should the package remain in the delivery truck or in your mailbox during warm weather. We are unable to be held responsible should this occur and do thank you for your understanding.
AUTHENTIC PRODUCTS
We do not support fakes. Most of our items are brand new, as listed and described, unless otherwise stated. Brand names listed with us are licensed as such. As some of our items are from other countries, it is not uncommon that the item may be manufactured elsewhere or offer certain designs or styles available for purchase in one country and which are not available for purchase in another country. This has however, nothing to do with authenticity of an original authentic product.
Should you wish to question authenticity of any item purchased with us that we list as a Brand name, you may provide us with a corporate letter signed by an authorized officer of the company in question, along with full details of the product in question, complete contact information, clearly stating the item is not an authentic product of their company. Forward this to our mailing address along with the original item purchased from us completely originally intact and wholly in unused condition with postage paid to include a short handwritten note stating: purchase date, item not authentic, your signature, mailing address, telephone number and date.
We will present all information you forwarded as well as our purchase receipt immediately to our local representative of the company in question. At this time, we will immediately issue you a full refund of your purchase as well as all postage paid. This simply indicates that we stand 100% behind each product we list and ensures our customers that we do not support fakes.
EXPIRY ITEMS
Items with expiry dates are guaranteed fresh stock. Although our Candy, Gum and Chocolates available are fresh stock, please be advised that there is a possibility they may melt in transit during warm weather. Although many shipments have arrived without incident, there is certainly a chance that melting may happen should the package remain in the delivery truck or in your mailbox during warm weather. We are unable to be held responsible should this occur and do thank you for your understanding.
FAQs
We will never send any email with attachments.
Your privacy is important to us and we know that you are concerned about how information is used and shared. All information provided is kept strictly confidential and never shared with any third party, unless required by law. Privacy Policy.
We do not accept credit cards directly through our site. All credit card payments are accepted through paypal only we therefore will never request any information regarding any form of credit card. Tip: Never email anyone your credit card information irregardless if they are a well know online company or not.
We do not ship via UPS, FEDEX, DHL, COD nor do we ship via USPS media mail or surface/ocean services at any time for any of our items, to include books.
Any item being mailed to an address outside of the USA is international mail to include Canada and any APO/FPO addresses outside of the USA.
We ship all items directly from the USA via the USPS (United States Postal Service) only, which should not be confused with UPS (United Parcel Service).
We ship to Canada and most International destinations using one of USPS Airmail services First Class or Priority Mail International as well as flat rate mail.
First Class Mail International does not offer insurance and shipping rates are reasonably priced.
Priority Mail International including Flat Rate Envelope and Box does offer insurance at a much higher price. Please be advised that purchase of insurance would be an additional cost to you, to cover the full amount of purchase but does not automatically refund your full amount of purchase should the item be lost, damaged or missing in the mail.
We do not ship via any USPS Global services available, UPS or FEDEX as most countries charge an additional brokerage or courier fee which is due and payable by the person receiving the package.
Global Express Guaranteed shipping offers trackable shipment at a much higher cost, which may be requested. Prices for this service starts at approximately $30.00.
We reserve the right to ship Express Mail International or Global Express Guaranteed for any Canada & International paypal payments made which would be an additional cost to you in order for us to qualify for paypal seller protection policy.
Your item is mailed from our Personal mailing address.
Any piece of mail sent outside of the USA to include Canada and APO/FPO, is international mail and automatically subject to opening and inspection by customs authorities in your country, irregardless if the item is sent as "merchandise", "sample", "gift", "other" or for personal or business use.
Generally, all items sent outside of the USA must have a customs form completed and attached to the outside of the package listing the amount of items, weight of each item, product type and the "value" of each item.
Some countries include the postage amount as well as insurance amounts for "value" limits for "merchandise" and/or "gifts".
We do not add postage charge or insurance to the "value" amount listed on the customs form.
Your item may or may not be subject to customs fees, duties, taxes or other charges imposed by your county. Customs policies and restrictions vary widely from country to country. We will assume no responsibility for any fees, duties, taxes, other charges or confiscation imposed by your country. Should your country impose any charges, this must be paid by the person receiving the item as we have no control over this matter and are unable to predict any charges that may or may not be imposed.
Any single or combined international order at one time, may not be more than $50 to include shipping and handling.
If you will be paying in Euros, we use the Universal Currency Converter to invoice you. Should a currency rate change, there will be no adjustments made.
We are not able to guarantee delivery time. On an average, Airmail takes between 3 to 6 days to arrive its final destination. However, it is not unusual for Airmail packages to take up to 10 days and at times even longer. The delay most often appears to be at the arriving destinations post office.
We will assume no responsibility for any item not delivered due to change of address, not picked up upon arrival, undeliverable, misdirected mail, moved, missing upon delivery or returned to us for any reason. Any shipment returned to us will incur additional reshipping charges.
We are not collectors or dealers so if your item needs extra special packaging, please email and let us know, however, additional costs may or may not apply.
We will never send any email with attachments.
Your privacy is important to us and we know that you are concerned about how information is used and shared. All information provided is kept strictly confidential and never shared with any third party, unless required by law. Privacy Policy.
We do not accept credit cards directly through our site. All credit card payments are accepted through paypal only we therefore will never request any information regarding any form of credit card. Tip: Never email anyone your credit card information irregardless if they are a well know online company or not.
We do not ship via UPS, FEDEX, DHL, COD nor do we ship via USPS media mail or surface/ocean services at any time for any of our items, to include books.
Any item being mailed to an address outside of the USA is international mail to include Canada and any APO/FPO addresses outside of the USA.
We ship all items directly from the USA via the USPS (United States Postal Service) only, which should not be confused with UPS (United Parcel Service).
We ship to Canada and most International destinations using one of USPS Airmail services First Class or Priority Mail International as well as flat rate mail.
First Class Mail International does not offer insurance and shipping rates are reasonably priced.
Priority Mail International including Flat Rate Envelope and Box does offer insurance at a much higher price. Please be advised that purchase of insurance would be an additional cost to you, to cover the full amount of purchase but does not automatically refund your full amount of purchase should the item be lost, damaged or missing in the mail.
We do not ship via any USPS Global services available, UPS or FEDEX as most countries charge an additional brokerage or courier fee which is due and payable by the person receiving the package.
Global Express Guaranteed shipping offers trackable shipment at a much higher cost, which may be requested. Prices for this service starts at approximately $30.00.
We reserve the right to ship Express Mail International or Global Express Guaranteed for any Canada & International paypal payments made which would be an additional cost to you in order for us to qualify for paypal seller protection policy.
Your item is mailed from our Personal mailing address.
Any piece of mail sent outside of the USA to include Canada and APO/FPO, is international mail and automatically subject to opening and inspection by customs authorities in your country, irregardless if the item is sent as "merchandise", "sample", "gift", "other" or for personal or business use.
Generally, all items sent outside of the USA must have a customs form completed and attached to the outside of the package listing the amount of items, weight of each item, product type and the "value" of each item.
Some countries include the postage amount as well as insurance amounts for "value" limits for "merchandise" and/or "gifts".
We do not add postage charge or insurance to the "value" amount listed on the customs form.
Your item may or may not be subject to customs fees, duties, taxes or other charges imposed by your county. Customs policies and restrictions vary widely from country to country. We will assume no responsibility for any fees, duties, taxes, other charges or confiscation imposed by your country. Should your country impose any charges, this must be paid by the person receiving the item as we have no control over this matter and are unable to predict any charges that may or may not be imposed.
Any single or combined international order at one time, may not be more than $50 to include shipping and handling.
If you will be paying in Euros, we use the Universal Currency Converter to invoice you. Should a currency rate change, there will be no adjustments made.
We are not able to guarantee delivery time. On an average, Airmail takes between 3 to 6 days to arrive its final destination. However, it is not unusual for Airmail packages to take up to 10 days and at times even longer. The delay most often appears to be at the arriving destinations post office.
We will assume no responsibility for any item not delivered due to change of address, not picked up upon arrival, undeliverable, misdirected mail, moved, missing upon delivery or returned to us for any reason. Any shipment returned to us will incur additional reshipping charges.
We are not collectors or dealers so if your item needs extra special packaging, please email and let us know, however, additional costs may or may not apply.